Verizon customers report major outage on mobile network

Tens of thousands of Verizon users reported outages for the wireless carrier’s services across the U.S. on Monday, with Chicago and Indianapolis among the hardest-hit cities and some iPhone users stuck in “SOS” mode.

According to tracking website Downdetector.com, the outage began at around 9:30 a.m. ET and there were 66,761 reports as of 12:28 p.m. ET, with regions including Minneapolis, Phoenix, Omaha and Denver among the most reported locations.

Verizon Communications said it was aware of an issue impacting its services. “Our engineers are engaged and we are working quickly to identify and solve the issue.”

Some Verizon users said on social media platform X their phones were stuck in “SOS” mode.

“SOS” appears in the status bars of iPhones if the device is not connected to a cellular network but can still make emergency calls through other carriers, according to Apple’s website.

The outage tracking website also showed 1,111 incident reports by AT&T users as of 12:25 p.m ET, but the carrier said it was not experiencing a nationwide outage and the network was operating normally.

“Downdetector is likely reflecting challenges our customers are having attempting to connect to users on another network,” AT&T said in a post on X.

In February, sector rival AT&T faced nationwide wireless outages that lasted over 12 hours and impacted more than 70,000 customers.

The Federal Communications Commission is investigating the AT&T outage which blocked more than 92 million voice calls and prevented more than 25,000 attempts to reach 911, the agency said.

News of the Verizon outage comes hours after the company announced a deal to give infrastructure firm Vertical Bridge rights to lease, operate and manage 6,339 mobile towers across the U.S. for $3.3 billion.

—Harshita Mary Varghese and Aditya Soni, Reuters

https://www.fastcompany.com/91200129/verizon-customers-report-major-outage-sos-mobile-network?partner=rss&utm_source=rss&utm_medium=feed&utm_campaign=rss+fastcompany&utm_content=rss

Created 6mo | Sep 30, 2024, 7:10:05 PM


Login to add comment

Other posts in this group

How AI is steering the media toward a ‘close enough’ standard

The nonstop cavalcade of announcements in the AI world has created a kind of reality distortion field. There is so much bu

Apr 4, 2025, 9:40:02 AM | Fast company - tech
TikTok Notes is shutting down as Lemon8 steps in

TikTok is shutting down TikTok Notes—wait, you didn’t even know it existed? Well, that explains a lot.

TikTok Notes, the platform’s short-lived attempt to take on Instagram (just as Inst

Apr 3, 2025, 7:40:05 PM | Fast company - tech
Women dominate online influencing. So why are they paid less?

Influencing has a major pay gap, and it’s not what you might expect. 

A new report from Collabstr, based on over 15,0

Apr 3, 2025, 7:40:04 PM | Fast company - tech
An OpenAI ‘open’ model shows how much the company—and AI—has changed in two years

Welcome to AI DecodedFast Company’s weekly newsletter that breaks down the most important news in the world of AI. You can sign up to receive this newsletter every week 

Apr 3, 2025, 5:20:11 PM | Fast company - tech
How Elon Musk’s political gambit could tarnish his legacy at Tesla

Tech leaders often brand themselves as “disruptors”—and few fit that label more snugly than Elon Musk. In the three months since joining Donald Trump in the White House following Trump’s election,

Apr 3, 2025, 5:20:10 PM | Fast company - tech