Empathy and Innovation: Keeping the Customer at the Center

Lore isn’t just for games like The Elder Scrolls or films like The Lord of the Rings—online, it has evolved into something entirely new.

The Old English word made the s

Ben Sweeny, the salesman-turned-comedian behind that online persona Corporate Sween, says that bosses should waterboard their employees. 

“Some companies drown their employees with

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Andrew Brodsky is a management professor at McCombs School of Business at the University of Texas at Austin. He is also CEO of Ping Group and has received nume

As I write this, the most pleasing sound is washing over me—gentle waves ebbing and flowing onto the shore. Sadly, I’m not actually on some magnificent tropical beach. Instead, the sounds of the s

The relentless hype around AI makes it difficult to separate the signal from the

I don’t know about you, but I tend to think about my favorite tech tools as being split into two separate saucepans: the “classic” apps we’ve known and relied on for ages and then the newer “AI” a