UX scenarios + GenAI

Using AI for ideation, UX scenarios, and the value of world-building in UX design

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1mo | UX Design
The ignored difference between AI Agents and Agentic AI

Iron Man vs. Ultron, Command vs. Control; Why understanding AI’s true nature matters.

1mo | UX Design
How to write surveys that actually work: lessons from Strava

Behavioural data, smart logic, and curiosity-driven UX — this is what good survey design looks like.

1mo | UX Design
Why we’re hacking customer support, and what it’s costing us

We’re bypassing traditional company support for speed but trading away trust, nuance, and the human touch.

1mo | UX Design
Curiosity isn’t just a personality trait. It’s a designer’s best strategic tool

How Benjamin Franklin can teach you how to repair rocky relationships

1mo | UX Design

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