Why Things Go Wrong

W. Edwards Deming's "14 Points for Managers" and his "7 Deadly Diseases of Management" are now available in a concise, painless, and effective text. Among the principles Fellers teaches are those pertaining to manager-employee relationships, interdepartmental coordination, and, above all, quality management. He explains how to remove the stumps of outdated, poorly tested management styles from practice and get back to the business of frontline management. Deming was a key consultant in management circles, his clients including Ford, GM, and Dow Chemicals. The principles are taught regularly in business schools but rarely reach practical application because of their complexity. Now Fellers transcends these obstacles, putting Deming in a compact volume that speaks to anyone trying to understand why things go wrong.

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