CrowdStrike, the cybersecurity company behind last week’s massive computer crash, offered $10 UberEats gift cards to its affected partners for their troubles, according to a TechCrunch report. And now, some social media users who posted about the gift card are saying they can’t even redeem the offer because the vouchers were canceled and are no longer valid.
Latest CrowdStrike betrayal just dropped: The Uber Eats voucher in the email to partners stating 'your next cup of coffee or late night snack is on us' fails with 'We're sorry, this voucher has been cancelled by the issuing party and is no longer valid' (at least in Aus).
— Chris Tappin (@ChrisTappin) July 24, 2024
CrowdStrike reportedly sent out the email on Tuesday offering the gift card to cover people’s “next cup of coffee or late night snack,” all because the company realized “the additional work that the July 19 incident has caused.” One X user said the email was sent by Daniel Bernard, the company’s chief business officer. (A CrowdStrike spokesperson did not immediately respond to Fast Company’s request for comment.)
All of this comes after the cybersecurity firm sent out an errant software update that caused worldwide disruption on Friday. The update, affecting about 8.5 million Microsoft Windows users, led to scores of flights being delayed or canceled and paused work at businesses ranging from financial institutions to hospitals.
CrowdStrike said Wednesday that a software bug in its quality control system caused the faulty software update.
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