How execs can bridge the AI knowledge gap

From streamlining administrative tasks to enhancing brainstorming sessions, AI is becoming an essential workplace companion. Yet, despite its transformative promise, its integration isn’t as simple as flipping a switch.

We recently conducted research at Lucid Software to uncover AI usage in the workplace. We found that more than a third of workers globally are already using AI for fundamental tasks like generating ideas (39%), creating content (37%), communicating summaries (33%), and finding documentation (31%). When thinking about how we’ve adopted the technology into our products, our decade-long investment in intelligence has been key to building an AI-ready platform that automates data visualization and enables rapid iteration while aligning seamlessly with how people work.

The true potential for AI to continue transforming daily tasks and even larger strategic work will only be possible if AI fits into employees’ workflows in iterative and practical ways that allow teams to master the technology.

Employees feel optimistic about AI

The global survey of over 2,500 knowledge workers revealed critical insights about AI’s growing impact on the workplace. Overall, the findings paint an optimistic picture: nearly two-thirds (63%) of employees view AI as the gateway to more fulfilling work and improved work-life balance. 

When we more deeply explored what’s fueling this positive outlook, three key benefits emerged: 62% of employees highlight productivity gains, 40% value cost savings and tech stack consolidation, and 38% see enhanced communication and decision making.

But what really caught my attention is the striking tangible impact on productivity; more than 50% of workers believe AI will save them at least three hours of work per week. That’s time they can plan to redirect and invest in strategic, higher-value initiatives. In fact, 45% of employees are already using AI to effectively advance projects. And while saving three hours per week is meaningful to workers, it’s likely just the beginning. As AI tools advance and adoption increases, the time saved could grow significantly in the years ahead.

Barriers to AI adoption persist

In conversations with customers and prospects, we’ve noticed an interesting sentiment: While they’re excited about what AI can do, they’re overwhelmed by the number of available AI tools. This feedback underscores a key insight—AI shouldn’t feel like an extra layer of complexity. When AI is seamlessly integrated into the tools people already know and love, it streamlines their everyday workflows without adding another system to learn or manage.

When we looked further into the barriers holding back AI adoption, our survey uncovered a large divide between organizational levels. While 83% of executives actively use AI-powered collaboration tools, this drops to just 42% of entry-level workers. We’re also seeing a direct correlation between usage and confidence, too. Ninety percent of executives feel confident using AI-powered features, whereas 41% of entry-level employees feel hardly or not at all knowledgeable.

AI regulation is top of mind

Proper regulation and security are important for companies and employees. AI is a powerful and exciting tool, but there must be guidelines in place to keep company information safe. Our research reveals that 88% of companies are implementing strict guidelines to safeguard their business and employees—but effective implementation proves to be the larger obstacle at hand.

The current disconnect between policy creation and awareness in the workforce is significant: While 70% of executives say their company has established AI policies, only 29% of entry-level employees are confident that these guardrails exist. Executives must spend time communicating and implementing these systems so teams are empowered to use AI with security top of mind.

The path to more strategic AI

AI’s impact extends beyond productivity and efficiency—it’s about enhancing how we work, improving job satisfaction and cultivating better work-life balance. It must be rolled out strategically and practically through comprehensive employee training and transparent AI integration strategies, bridging knowledge gaps across organizational levels, and addressing security and privacy concerns.

AI isn’t about replacing people; it’s about empowering them. The future of work is collaborative and AI is a powerful partner that will amplify human potential. At Lucid, our goal is to make AI feel approachable, trustworthy, and impactful—something that genuinely helps teams get things done better and faster. Embracing this technology thoughtfully and inclusively will be key to organizational success and employee empowerment.

Dave Grow is CEO of Lucid Software.

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