Oracle’s new AI will answer employee questions about everything job-related, from hiring to retiring.
Oracle has embedded artificial intelligence capabilities into its Human Capital Management software with the intention of optimizing workplace productivity, the company announced Thursday. The AI engages in human-like conversations, much like ChatGPT, but responds using truthful data that participating companies provide to Oracle.
“The best AI comes from the best data,” says Miranda Nash, a group VP at Oracle. Using the company’s data, the AI can answer questions about taxes, benefits and perks of the job, and career planning.
By giving fast answers to a large variety of questions, Oracle’s AI will allow employees to focus more on the “core mission” of their jobs and become more effective workers, Nash says.
And as employees turn to AI—rather than HR—for answers, Nash hopes that HR leaders will be less overwhelmed in their jobs.
These AI agents are part of Oracle Fusion Cloud Human Capital Management, a cloud-based HR tool that has led the industry for a decade, according to Gartner research. Oracle will not charge any extra fees for users to access the new AI.
Starting in September, Oracle began integrating artificial intelligence into its supply chain, marketing, sales, and service applications, and plans to implement it into its finance products this spring.
The inclusion of AI helps Oracle “connect powerful technologies to everyday folks doing their jobs,” Nash says. Oracle’s Fusion applications have 14,000 customers across the board.
“Oracle is all about making our customers successful by lowering their cost of operation,” Nash says. “We’re continually on a mission to make that cheaper and more efficient, basically using the latest technologies for our customers to make their businesses more successful.”
Oracle is one of three companies that President Donald Trump tapped to be part of the “Stargate” project—a joint venture to create hundreds of billions of dollars in AI infrastructure. After the Stargate announcement, Oracle saw its share prices rise by double digits.
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