A Customer Discovered Their $350 Lego Set Was Missing Pieces. The Company’s Response Was Brilliant

I came across a fascinating story from someone we’ll call John. We’ll call him that because it’s his name and he told me I can use his real name. John is a fan of LEGO and of Star Wars. I can relate. We have four children and have an entire playroom at our home mostly dedicated to the LEGO constructions our children have built over the past few years. Many of them are Star Wars themed, though not quite like this. When John found the Mos Eisley Cantin

Here’s Qualcomm and Razer’s take on a standalone gaming handheld

Mobile chip kingpin Qualcomm and the gaming hardware maker Razer are betting that a new wave of faster and more powerful dedicated handheld gaming devices will soon be the objects of gamers’ desire. The two companies worked together to build a prototype version of such a device, which is powered by a new Qualcomm system-on-a-chip called the Snapdragon G3x, which was designed specifically for dedicated mobile gaming devices. The companies announced the new prototype device and th

Where the secret weapon behind Food52, Barstool Sports, and Reese Witherspoon’s Hello Sunshine is investing next

A dozen pedigreed horses make their way down a racetrack as a crowd erupts in a low roar. Super Sal, a frisky colt, takes the early lead and looks like he might run away with it. But as the pack stampedes through the 500-meter mark and starts to thin out, a mare named Fascoo begins to pull ahead. Wait! Here comes Ghost Hunter, a shimmering, khaki-colored steed. The horses’ rhythmic clip-clopping grows louder. Ghost Hunter whips through the finish line first, beating Super Sal by a fractio

Here’s why you shouldn’t panic about the Omicron variant

Last week, the world was shaken by news of a worrisome new coronavirus variant called Omicron. By Monday, President Joe Biden assured Americans, “This variant is a cause for concern, not a cause for panic.” Public health experts say it will take weeks to get the full picture of how this virus mutation is affecting human health, but in the meantime there are steps we can take to mitigate our risk of infection. Since the World Health Organization labeled the Omicron a variant of conc

I deleted all my social media apps. This is what happened

Lots of people talk about deleting their social media accounts. I actually did it. Deleting Facebook and Instagram made me social media app-less, aside from LinkedIn, which I don’t tend to doomscroll on anyway. I’d been considering the idea for months, and I’m honestly not sure what pushed me to do it. I only intended to try it for a week to see how things went. But here we are, three weeks later, and I still haven’t re-installed either app—and don’t pla

The Fairphone 4 is easy to repair. Too bad it’s not a better phone

The Fairphone 4 is an Android smartphone that begs to be dismantled. Peel off the back cover with your fingernail, and you’ll find colorful patterns and shapes around the interior along with a slogan: “Yours to open. Yours to keep.” Look closer, and you’ll see that each component is held down with only small Phillips screws, facilitating simple repairs. Fairphone says it will cover those components with a five-year warranty and provide basic software updates through 2

These 5 mice will up your productivity at work, on the road, and beyond

Ah, the underappreciated computer mouse. Even in the age of trackpads and touchscreens, it remains one of the most important tools in your work repertoire. Whether you’re looking for a new mouse to replace your daily driver or something for a more specific function, here’s a shortlist of great options. Some ground rules: I chose wireless mice that are compatible across major operating systems. Some ship with an optional wireless connector that plugs into a USB port, but all of

5 things to know about Parag Agrawal, Twitter’s new CEO

Twitter CEO Jack Dorsey is stepping down, the company announced Monday. The massive vacancy that move creates will be filled by Twitter’s chief technology officer Parag Agrawal. Who? Parag Agrawal. Though his profile hasn’t exactly been high, Agrawal has been a key lieutenant of Dorsey’s for years. Here are a few things to know about Twitter’s new chief.

  1. He’s a Twitter veteran. Agrawal has spent most of his career at Twitter. He joined the company in 20
How the government can be a catalyst for change

With more than 2 million civilian employees, the federal government counts itself as the largest employer of people in the United States. President Biden has issued several executive orders directing his administration to overhaul its hiring practices, procurement, and policies to address systemic racism and inequality. Here, Deloitte Consulting LLP managing director Shrupti Shah, who has advised governments on developing outcome-oriented strategies and the monitoring and managing of performance

How wholesale market Faire turned ‘not on Amazon’ into a $12 billion company

When Chad Anglin opened Pigment in San Diego with his wife, Amy Paul, in 2007, they envisioned creating a gallery space for local artists. As the pair added furniture, home goods, and gifts, customers began to flock to their carefully curated shelves and macramé aesthetic. Over time, the couple expanded into a 3,000-square-foot storefront, and then opened two additional locations. Ten years in, Pigment had become a fixture in its community and at the industry trade shows where Anglin and Pa


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