Is service design the new change management?

Organizational change can be compared to product change. It is also a design process. How a change is introduced to users (customers or…Continue reading on UX Collective » https://uxdesign.cc/service-design-the-new-change-management-2d2c0b028b80?source=rss----138adf9c44c---4

4y | UX Design
We need more friction in our algorithms

In an insightful talk by Steve Selzer, the designer and creative director paints a picture of how our “frictionless” world has long been…Continue reading on UX Collective » https://uxdesign.cc/we-need-more-friction-in-our-algorithms-4d6bb716cf8?source=rss----138adf9c44c---4

4y | UX Design
The problem with underspecified notifications

We often fear giving our users too much information. But doing so comes with a cost and the check engine light is a prime example.Continue reading on UX Collective » https://uxdesign.cc/the-problem-with-underspecified-notifications-de209bbdc347?source=rss----138adf9c44c---4

4y | UX Design
Designing business transformation through customer experience

Building experience design into the organisation from organisational design through to mature design thinking within product teams.Continue reading on UX Collective » https://uxdesign.cc/designing-business-transformation-through-customer-experience-97c830770e44?source=rss----138adf9c44c---4

4y | UX Design

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